As lovers of great food, and especially Soul Food, we tend to frequent small mom and pop restaurants. Being in the South, we to try to give our dining dollars and support to fellow Black owned businesses, that happen to have great food. This policy of ours is becoming harder to continue. What’s the reason of this declining desire to give our valuable dining dollar to these businesses? Very simple…. consistently bad customer service.
Why is it that some of our Black owned restaurants can have such bad service, and seem not to be concerned about it? Also, why is it expected for us to give then our business, regardless of their customer service? You want to give them the business, and enjoy the food. Which would be a win-win for everyone, but some businesses don’t see it that way. Below I will give three recent examples of this problem. Each restaurant’s service has varied problems, but problems none the less. Continue reading “Endangered Species: Black Owned Business Customer Service” »